Savvy Saturday Session - Leadership Orientation with Caroline Sutherlin part 2

Last week we looked at “The Magnificent Seven” of Resolving Conflicts Don’ts
Do’s. This week will be the Destructive Dozen.

YELLING – Few people respond well when you raise your voice loudly when
you are trying to communicate with them.

BLAMING – Verbally attacking someone else and making the focus of the
situation personal.

REACTING DEFENSIVELY - Makes the other person feel like a wall has been
erected between you.

FOCUS ON PERCEIVED INTENTIONS – Can lead you to making assumptions
that prevent you from seeing people’s actions.

NOT DEALING WITH THE SITUATION – One of the more common behaviors
in conflict situations that generally leads to creating a worse situation
than the actual one.

MAKING SUBTLE DIGS AND SARCASTIC REMARKS – Comments that belittle
others and won’t help to solve the conflict.

COMPLAINING CONSTANTLY ABOUT THE SITUATION – Constant
complaining will cause others to tune you out.

ISSUING ULTIMATUMS – Will be received as harsh demands of threats and
may create animosity and defiance.

PUSHING HARDER AND HARDER FOR YOUR WAY – Lack of consideration
for the other person’s view may make you less persuasive.

SENDING FLAMING E-MAILS MESSAGES – Telling other about your concern
can generally sound like you’re complaining or degrading that person; is
great for stimulating rumorsand stirring plenty of negative energy.

Conflicts are a part of our professional and personal lives. Take the
time to learn howresolve the conflicts … it is time well spent.

Savvy Saturday Session - Leadership Orientation with Caroline Sutherlin

Leadership Orientation
What a great time was had by all at the Texas State Chapter Leadership
Orientation last week! The setting was beautiful, the networking
outstanding and the education empowering…

One of our past state presidents, Carolyn Sutherlin, discussed with the 2010
state officers the “Resolving Conflicts Don’ts and Do’s”. These tips would
be useful in all of our relationships…. let's start with the "Do's".

THE MAGNIFICENT SEVEN

GO TO THE SOURCE – Face-to-face interaction is best for resolving
disputes and conflicts. E-mail can’t do it; neither can voice mail

STAY IN CONTROL – The toughest job you have to do is
manage yourself.

STAY FOCUSED ON THE ISSUES – Ability to listen and understand
the other person’s point of view will positively influence the outcomes.

BE STRAIGHT AND SINCERE - Need to be direct, respectful in
your tone and constructive in your use of language.

GO FOR SOLUTIONS – Entire emphasis needs to be solutions-oriented,
so that the end result creates an improvement, corrects an error, or makes
things better than they were in their previous state.

ASSUME THE OTHER PERSON MEANS WELL – Takes your focus
away from what you perceive someone intended and places it on the
actions you see.

Next week, we will look at the "Don'ts"....

Savvy Saturday Session - "Your Golden Rolodex" - Week 4

How quickly the time passes when you are having fun or doing the things that you enjoy! It is time to finish Your Golden Rolodex: How to Network for Results! by Vicki Austin with a few last comments. Hopefully you have learned something new or been reminded ofsomething that has worked in the past.

As to social networking, the author loves technology and realizes the importance to staycurrent and to know what is available BUT technology needs to serve us….not the other way around. Building relationships are best done face-to-face with frequent connections.There is nothing casual about networking. You need to schedule time to make calls. Once an appointment is made, schedule in your calendar, confirm and keep your appointment.

Prepare for your appointment..

1. Know your audience – Use search engines to learn about the individual andcompany. Ask others in your GR about the person

2. Prepare questions – your job is to ensure that the networking conversationstays active.

3. Referrals are the very LAST thing to come up.If all goes according to schedule, you may have more people and contacts thanyou know what to do with. Use ONE calendar, a contact grid and follow upchecklist to help manage the volume. Document each call/visit and highlightaction steps needed. Once an action is completed, remember to document thefollow up, too.

Never let the Golden Rolodex grow cold. Networking should be an integralpart of your routine. Stay connected by …

1. Joining & participating in professional associations or societies (WCR)

2. Continue with ongoing training and development in your field

3. Volunteer for projects as work or in the professional associations

4. Stay involved in alumni associations

5. Block 1 day a month/every two weeks/every week to have lunch or coffee withpeople in your Golden Rolodex to keep contacts strong

6. Read articles and journals. Share copies or clips with your contacts.

Posted by VaLois Hounsel